Shipping policy

Handling Time: Typically within 24 hours (except weekends)

Standard Domestic Shipping Time (Canada): 3 - 9 Business Days

Standard International Shipping Time (US and UK): 4 - 9 Business Days

Once your order has been dispatched, we'll send you an email containing a tracking number and a link to the courier’s website. If you don't receive this email, please don't hesitate to reach out to our customer service team. You can also track your order by emailing us kozeconsult@gmail.com

If delivery fails due to reasons attributable to the customer (such as providing an incorrect shipping address or being unavailable to receive the package), or if the customer declines to accept the delivery, the package will be returned to us at the customer’s expense. This expense includes any shipping costs incurred, which will be deducted from the total order amount to be refunded.

Once your order is in transit, we're unable to change the delivery address. 

Please carefully inspect the package and its contents upon receipt to ensure they are intact and complete before signing for delivery. If you discover any damage or discrepancies, please refuse delivery of the goods or sign for them as "Damaged," then contact us immediately.

Once an order is placed it cannot be cancelled. Please make sure you want to buy before placing the order.

If you have any additional questions, please don't hesitate to contact our customer service team at kozeconsult@gmail.com 

We authenticate every item we sell with the must reputable authenticators in the business. We guarantee the authenticity of our items for life.